MISSION & VISION
1.1 Enhance Customer Engagement and Satisfaction.
1.2 Conduct GAP and SWOT analysis to identify Capability shortfalls Functionally (PWS).
1.3 Transform the IT Workforce.
1.4 People, Processes, Technology, and Training.
2.1 Develop Performance-Driven Dashboards for Decision Makers.
2.2 Unify Disparate but Complementary Data to Achieve Higher Degrees of Business Intelligence.
2.3 Develop, implement, and Institutionalize a Channel-SCM Community for Digital Strategy.
2.4 Implement Geospatial and Data Analytics Centers of Excellence.
3.1 Promote Shared Service Solutions.
3.2 Streamline Operations.
3.3 Offer IPT Team of COs/PMs to Assemble a Standard Set of Performance Metrics and Rate Structures for Common Services.
3.4 Optimize IT Resources through Policy and Strategic Planning.
3.5 Enable a Mobile Workforce with Information that is Device and Location Independent.
4.1 Maintain Alignment between Program IT investments and OIG Priorities.
4.2 Strengthen Partnerships with the Agencies-Integrated Project Team of COs/PMs customers and Stakeholders.
4.3 Ensure IT Investments Deliver Maximum Performance and Value to the Mission.
4.4 accurately Manage Budgeting, Forecasting, and Program Management of IT Investments.
4.5 Ensure Operational Excellence.
5.1 Enhance Delivery of Cloud-Based Services to the Enterprise.
5.2 Improve Wired/Wireless Capacity to Support the Evolving Agency & OIG Mission.
5.3 Leverage Mobile Computing to improve Service Delivery in the field.
5.4 Modernize Existing Data, Web Systems, and Services to Leverage Web Application Programming Interfaces (APIs) and Optimize for Mobile Use.
6.1 Create a Reslient, Agile and Secure Infrastructure.
6.2 Produce Timely and Actionable Intelligence on the State of the Enterprise.
6.3 Develop a Cybersecurity Threat Dashboard.
6.4 Build a Cadre of Cybersecurity Professionals Ready to Engage and Implement a Synchronized Response across the Enterprise.